Data Deletion
Data Deletion Request
If you would like to delete your account or any personal data associated with your account on Copper Wood Trading Co. L.L.C, you may request deletion using one of the methods below.
Option 1: Delete From Your Account
If you have an account on our website:
- Log in to your account.
- Go to My Account > Account Settings.
- Select Delete Account.
- Confirm your request.
Your account and associated personal data will be permanently deleted within 7 business days.
Option 2: Request via Email
If you signed up using Facebook Login or cannot access your account:
Please send an email to:
support@copperwood-x.com
Include:
- Your full name
- Your registered email address
- A request stating "Account Deletion Request"
For security purposes, we may verify your identity before processing the request.
What Data Will Be Deleted
Upon successful verification, we will delete:
- Your account profile information
- Order history (where legally permitted)
- Saved addresses
- Login credentials
- Any Facebook data shared with us (name, email, profile picture)
Data Retention Exceptions
Certain information may be retained if required for:
- Legal obligations
- Tax and accounting compliance
- Fraud prevention
- Dispute resolution
Processing Time
All deletion requests are processed within 7-14 business days.
Contact Us
If you have any questions about data deletion, please contact:
support@copperwood-x.com
Copper Wood Trading Co. L.L.C
United Arab Emirates